We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by using the square app, by calling, text message or by leaving a voicemail.
Clients cancelling appointments with less than 12-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price.
We ask that clients call and notify us if they will be arriving late for their scheduled appointment.
If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price. They will also be required to attach a credit card to their file to book future appointments at The Freshee.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
The Freshee does require a deposit (or in some cases a valid credit card on file) in order to secure bookings or for services taking place off-site or out of regular hours.
The Freshee does not offer monetary refunds on services rendered.
We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive credit on technical errors.
Product refunds will only be given for defective or damaged products. Used products are non-refundable.