The Freshee | Terms and Policy
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Cancellations

We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by using the square app, by calling, text message or by leaving a voicemail.
Clients cancelling appointments with less than 12-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price.

Late Arrivals

We ask that clients call and notify us if they will be arriving late for their scheduled appointment.

No Show

If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price. They will also be required to attach a credit card to their file to book future appointments at The Freshee.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.

Deposits

The Freshee does require a deposit (or in some cases a valid credit card on file) in order to secure bookings or for services taking place off-site or out of regular hours.

Service Refunds

The Freshee does not offer monetary refunds on services rendered.

We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive credit on technical errors.

Product Returns

Product refunds will only be given for defective or damaged products. Used products are non-refundable.